Privacy Policy

Last updated: April 29, 2026

Jobe Biolab LLC, operating as Nordic Skin™ ("Nordic Skin," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nordicskin.health or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

Contact and account information: name, email address, phone number, shipping and billing address.
Order information: products purchased, payment method type (we do not store full card numbers), and transaction history.
Communications: messages you send us via email or our contact form.
Email marketing opt-in: your email address and marketing preferences when you subscribe to The Nordic Skin™ Letter or enter your email at checkout.

Information Collected Automatically

Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
Cookies and tracking technologies: as described in Section 4 below.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sending order confirmations and shipping updates.
Respond to your questions, comments, or customer service requests.
Send you marketing emails and product updates if you have opted in (see Section 6).
Improve our website, products, and customer experience.
Detect, investigate, and prevent fraudulent transactions and other illegal activity.
Comply with applicable laws and legal obligations.

We do not sell your personal information to third parties.

3. How We Share Your Information

We share your information only with service providers who help us operate our business and who are contractually obligated to protect it. These include:

Shopify Inc.: Our e-commerce platform processes orders, payments, and storefront data. Shopify's privacy policy is available at shopify.com/legal/privacy.
Klaviyo, Inc.: Our email marketing platform stores your email address and marketing preferences and sends email communications on our behalf. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-policy.
Vercel Inc.: Our web infrastructure provider hosts portions of our technology. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.
Payment processors: Payment card data is processed by Shopify Payments (powered by Stripe). We do not store full payment card numbers.

We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Nordic Skin, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. Types of cookies we use include:

Strictly necessary cookies: Required for the website and shopping cart to function. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. Our site also presents a cookie consent banner where you can manage your preferences.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, and reporting obligations. Order records are typically retained for a minimum of seven (7) years for tax and legal compliance. Email marketing records are retained until you unsubscribe or request deletion. You may request deletion of your data at any time (see Section 7).

6. Email Marketing and Your Right to Unsubscribe

If you have opted in to receive marketing communications from Nordic Skin, we may send you emails about new products, formulation updates, and brand news via The Nordic Skin™ Letter.

You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at hello@nordicskin.health with "Unsubscribe" in the subject line. We will process your request promptly. Unsubscribing from marketing emails does not affect transactional emails related to orders you have placed.

7. Your Rights

Depending on where you are located, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Opt-out of marketing: Unsubscribe from marketing communications at any time.
Data portability: Request your data in a portable format where technically feasible.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at hello@nordicskin.health.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@nordicskin.health and we will delete it promptly.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jobe Biolab LLC, operating as Nordic Skin™
867 Boylston Street, 5th Floor
Boston, MA 02116
Email: hello@nordicskin.health
Website: nordicskin.health